Cadpage was created by Fire/EMS Personnel that wanted a better
way to get their calls and map them. [http://code.google.com/p/cadpage/wiki/Disclaimer Disclaimer]
== How does Cadpage work ? ==
Cadpage requires that you already receive or can receive your fire/ems pages to your phone as an SMS text message. Information is parsed from these text messages and displayed as a popup dialog. The address information can be sent to Google Maps to generate a map of the incident location. Cadpage works best if we have a location parser for your specific text format, but there are generic location parsers that often do a decent job while we work on writing a location specific parser for you.
== How do I get started ? ==
The first step is to go into the location settings, select a single location, and then see if we have a location set up for where you happen to live. If we do, select it and see if things start working. If not, check out the section on requesting a new location.
If things still aren't working, check out the section on Basic Troubleshooting.
== Is Cadpage going to remain a free app? ==
Absolutely, well, sort of. That depends on what you mean by free. OK, its a long story you can read about here.
== How can I request a new location ? ==
To add a new location we need 5-10 sample text messages from your dispatch. Please include what County/City/Company these pages are for so we can place it in the right grouping. Please try to include 1-2 calls with intersections so we can parse those correctly. Include any details you can regarding how the messages are formatted. If possible please include what email the messages come from.
We also need to know what agency is generating these messages and some idea of what other departments receive the same message formats. If you can identify the CAD software that is sending your text pages that would help a lot.
All of this needs to be emailed to are main support address firstname.lastname@example.org. If they are already in Cadpage call history, long press each call and select "Report Problem" to send them to us. Otherwise, you can forward text messages to that address, or copy and past them into a regular email or generate an email in Cadpage which will include the last text message. Once we have this information we can add the location to the list and get it added.
In the meantime, try using the general location setting and set the from: filter to whoever appears in the from: field of your page text messages. That will usually give you some degree of functionality while you are waiting for full location support.
== Basic Troubleshooting ==
Do you have Go SMS Pro or Handcent installed? Both have proven to be incompatible with Cadpage. Handcent can't make up its mind whether to be cooperative or not. We keep the most recent version of Handcent that works with Cadpage on our Download page at http://www.cadpage.org/download-cadpage/
Are you getting text pages from your dispatch center? CadPage works by processing those text messages, if you haven't arranged to have them sent to your device, CadPage will not do anything for you.
If you are getting messages going through to your messaging app, check to make sure that they are not MMS messages. You do this by long pressing on one of the messages and selecting view message details. This should tell you whether or not the message is an SMS text message or an MMS message. If it is an MMS message, you have to to enable MMS message processing in the location settings. But first read all of the warnings and disclaimers at http://www.cadpage.org/faq/mms-message-support.
Wait until the next text pages comes in. If it still does not trigger CadPage, then use the send email to developer feature to send us an email report. This should include the most recently received text message, whether or not it was processed by CadPage, which gives us a lot of information we need to resolve the problem.
If the messages are triggering CADpage, but will not allow you to select map option: Long press the message to open the options menu and select the "Report Problem" menu item. This will generate an email containing all of the information we should need to track down the problem with this message. You can get the same menu options from the call history screen by long pressing one of the call entries.
== I'm not getting credit for an Android Market subscription purchase ==
This happens from time to time, especially after you get a new phone or wipe an existing one
Try going into settings, press Payment Status > I can't make Android payments > Reload Market Database.
That should reload your payment status from the market which will usually fixes things.
If it doesn't you should double check that you have the same Android Market account that you did on the previous phone. Open the Market app, press menu, then accounts to view and possibly change your market account, then try the reload payment status again.
If that fails, try making a second Android purchase. If that succeeds, let us know so I can refund the first purchase.
If nothing works, contact us again. We have a couple other tricks up our sleeves.
== Does Cadpage support MMS message CAD alerts ==
Yes, with lots of qualifications and disclaimers. See MMS Message Support for details.
== Will Cadpage support Email message CAD alerts ==
Basically no. After the work involved in getting Cadpage to support MMS messages, we concluded that email page support was just going to be too difficult and unnecessary. All cell network vendors maintain email address that will turn email into SMS or MMS text messages. You can either forward or direct your email alerts to these addresses.
For Verizon, the email address are
NNNNNNNNNN@vtext.com for text messages and
NNNNNNNNNN@vzwpix.com for MMS messages
== When will CADPage available IPhone users ? ==
Until very recently, the answer has been, basically, never. Apple puts a lot more restrictions on what IPhone apps can do, and one if the things they cannot do is intercept incoming SMS and MMS messages. Now there is some home on the distant horizon. The direct paging feature that allows some message forwarding services to push pages to Cadpage without using the SMS messaging network can also be used to push pages to IPhone. An IPhone variant of Cadpage would only work if you are getting pages from one of these services. And I still have to learn the IOS environment from scratch before I can roll out anything in that environment. If it does happen, I wouldn't expect it before the middle of 2012.
For now, if you are or expect soon to be stuck with an IPhone, I would strongly recommend signing up for the active911.com messaging service. They are just getting a beta product out the door, but what they have is a server based messaging solution that works passably well on IPhones, just by sending them text message with links to information back on the server. And if an genuine IPhone app ever does appear, Active911.com will be one of the first to support it.
== Why are CAD pages still going to my messaging app? ==
There is an option in the location settings to pass CAD pages through to you SMS messaging app. But if you do not have that set, this is probably because you are using Go SMS as your messaging app. A recent update to this app bumped the priority of the incoming SMS message filter to the highest possible value, which means it is no longer possible for us to get in front of them and prevent SMS text messages from appearing in their app. We have complained to their support department with no effect. Other that complaining to the Go SMS people, our best advice would be to switch to Handcent or some other messaging app.
== What Locations are currently supported ? ==
== What does the ACK button do ? ==
The ack button turns off any notification and reminders the app might be using to
get your attention after a real call is received. If you don't have any reminders running,
it really doesn't do anything. But if have a very loud an obnoxious alert sound configured,
the ack button turns it off.
It isn't unique in this. Pressing any button or menu item will turn off the notification alert.
But other buttons all have other side effects while the ack button doesn't do anything
but silence the alert.
If you have a very persistent set of reminders configured, or override the regular notice
which overrides your phones volume setting with a loud continuous alert tone, you
will find the Ack button essential. If not, then it is pretty much wasting space. All of the
buttons can be configured to anything you want, so you can configure button 1 to do
We are rethinking the way that is implemented, it does seem like a waste to tie up
a valuable button slot for something that doesn't do anything special.
== How do I change the Mapping program Cadpage uses to map locations ==
Cadpage issues generic mapping request. If you have accidentally one of the other mappings apps as the default, Cadpage will continue to invoke that app instead of the one you really want.
To fix this, you have to uninstall (or just clear the defaults) for the mapping program that you accidental set as the default mapping app.
Main > Menu > Settings > Applications > Manage Applications > (Wrong mapping app) > Clear Defaults
should do it.
== My question isn't listed here ==
You can ask for help by sending an email to support <at> cadpage.org. Or you can go into the Cadpage settings and select the Email the Developers item.
If you have a question or problem about a specific Cadpage call. You can long press the call and select Report Problem from the option menu.